Frequently Asked Questions

JobNav is a professional job experience platform that connects talented candidates with outstanding organisations. We combine cutting-edge AI technology with a human-centric approach to make job searching and recruitment more efficient, transparent, and rewarding.

Our platform features intelligent job matching powered by Shiftree AI, a comprehensive CV builder, the JobNav Charter for ethical hiring practices, and powerful analytics tools for organisations.

Creating a JobNav account is simple:

1. Click the "Register" button in the top navigation
2. Choose whether you're a Candidate or an Organisation
3. Fill in your details and verify your email
4. Complete your profile to unlock all features

The entire process takes less than 5 minutes!

For Candidates: Yes! JobNav is completely free for job seekers. You can create a profile, build your CV, search for jobs, and apply to positions at no cost.

For Organisations: We offer various subscription plans to suit different hiring needs. Our plans include a free trial period so you can experience the platform before committing. Visit our pricing page for detailed information.

JobNav is fully responsive and works seamlessly on all devices through your web browser. We're currently developing dedicated iOS and Android apps with enhanced features like push notifications for job alerts and in-app messaging. Sign up for our newsletter to be notified when they launch!

Our intelligent CV Builder helps you create a professional, ATS-friendly CV in minutes:

• Smart Templates: Choose from professionally designed templates optimised for different industries
• AI Suggestions: Get intelligent recommendations to improve your content
• Real-time Preview: See exactly how your CV will look to recruiters
• Easy Export: Download as PDF or share directly with employers

Your CV is saved automatically, so you can update it anytime from your dashboard.

Absolutely! Job alerts ensure you never miss an opportunity:

1. Go to Job Search and set your preferred filters
2. Click "Create Alert" to save your search criteria
3. Choose your notification frequency (instant, daily, or weekly)
4. Receive personalised job matches directly to your inbox

You can manage all your alerts from your account settings.

Your candidate dashboard provides a comprehensive view of all your applications. You can see:

• Application status (submitted, under review, shortlisted, etc.)
• Timeline of activity and updates
• Direct messaging with recruiters (where enabled)
• Interview scheduling and calendar integration

We recommend checking your dashboard regularly and keeping your notifications enabled for real-time updates.

The JobNav Charter is our commitment to ethical, transparent hiring practices. It ensures:

• Fair Treatment: All candidates are evaluated based on skills and qualifications
• Transparency: Clear job descriptions and salary information
• Communication: Timely updates on application status
• Privacy: Your data is protected and used responsibly

Organisations that adopt the Charter are marked with a special badge, helping you identify employers committed to ethical hiring.

Yes, you have full control over your profile visibility:

• Public: Visible to all registered organisations
• Private: Only visible when you apply directly
• Blocked Employers: Add specific companies to your block list

Access these settings in your account preferences. This is particularly useful if you're employed and want to keep your job search confidential from your current employer.

Posting a job on JobNav is straightforward:

1. Log in to your organisation dashboard
2. Click "Post New Job"
3. Fill in the job details using our smart form (or use a template)
4. Set your screening criteria and application requirements
5. Review and publish your listing

Jobs are typically live within minutes and distributed across our network for maximum visibility.

Shiftree AI is JobNav's proprietary artificial intelligence system that revolutionises recruitment:

• Smart Matching: Automatically identifies candidates whose skills and experience align with your requirements
• Predictive Analytics: Forecasts candidate fit and potential tenure
• Bias Reduction: Focuses on qualifications and competencies, promoting fair hiring
• Time Savings: Reduces screening time by up to 70%

Shiftree AI learns from your hiring patterns to continuously improve recommendations.

Yes! JobNav supports collaborative hiring with flexible team management:

• Admin: Full access to all features and billing
• Recruiter: Post jobs, manage candidates, conduct interviews
• Hiring Manager: Review shortlisted candidates, provide feedback
• Viewer: Read-only access for stakeholders

The number of team seats depends on your subscription plan. Enterprise plans include unlimited users.

Our comprehensive analytics dashboard provides insights including:

• Application volume and trends
• Time-to-hire metrics
• Source effectiveness tracking
• Candidate quality scores
• Diversity and inclusion metrics
• Cost-per-hire analysis

All data can be exported for reporting, and custom dashboards are available on Enterprise plans.

JobNav offers robust integration capabilities:

• ATS Integration: Connect with popular applicant tracking systems
• HRIS Sync: Seamless data flow with HR information systems
• Calendar: Google Calendar and Outlook integration for interviews
• API Access: Full REST API for custom integrations (Enterprise)

Contact our team for assistance setting up integrations for your specific requirements.

We accept a variety of payment methods for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Direct Debit: Set up automatic payments from your bank account
• Bank Transfer: Available for annual plans and Enterprise contracts
• Invoice: Available for qualifying Enterprise customers

All transactions are secured with bank-level encryption. You'll receive detailed invoices for all payments.

Absolutely! You have full flexibility:

• Upgrades: Take effect immediately, with prorated billing
• Downgrades: Take effect at the start of your next billing cycle
• Plan Changes: Made easily through your account settings

No penalties or fees for changing plans. If you need help choosing the right plan, our team is happy to advise.

We're sorry to see you go! To cancel:

1. Go to Account Settings > Subscription
2. Click "Manage Subscription"
3. Select "Cancel Subscription"
4. Complete the brief feedback survey (optional but appreciated)

Your access continues until the end of your current billing period. All your data remains available for 30 days after cancellation should you decide to return.

We want you to be completely satisfied:

• 14-Day Guarantee: Full refund within 14 days if you're not satisfied
• Annual Plans: Prorated refunds available within the first 30 days
• Service Issues: Credits or refunds for any service disruptions

To request a refund, contact our support team with your account details. Refunds are typically processed within 5-7 business days.

All your billing documents are easily accessible:

1. Go to Account Settings > Billing
2. View your complete billing history
3. Download invoices as PDF
4. Update billing information if needed

Invoices are also automatically emailed after each payment. Need a custom invoice format? Enterprise customers can request tailored invoicing.

Resetting your password is quick and secure:

1. Click "Login" in the navigation
2. Select "Forgot Password?"
3. Enter your registered email address
4. Check your inbox for the reset link (check spam if needed)
5. Create a new strong password

Password reset links expire after 24 hours for security. If you don't receive the email, contact support.

Yes, you can request account deletion at any time:

1. Go to Account Settings > Privacy
2. Click "Delete Account"
3. Confirm your decision

Important: Account deletion is permanent and removes all your data, including applications, saved jobs, and CV information. Allow up to 30 days for complete data removal from all systems.

Your privacy and security are our top priorities:

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• GDPR Compliance: Full compliance with UK and EU data protection regulations
• Data Minimisation: We only collect what's necessary
• Regular Audits: Third-party security assessments
• Your Rights: Access, export, or delete your data anytime

Read our full Privacy Policy for complete details.

Yes! We strongly recommend enabling 2FA for enhanced security:

1. Go to Account Settings > Security
2. Click "Enable Two-Factor Authentication"
3. Choose your method: Authenticator app or SMS
4. Complete the setup and save your backup codes

2FA adds an extra layer of protection by requiring a verification code in addition to your password when logging in.

To update your email address:

1. Go to Account Settings > Profile
2. Click "Edit" next to your email
3. Enter your new email address
4. Verify by clicking the link sent to your new email

Until verified, your old email remains active. Applications and notifications will be sent to your new email once confirmed.